FAQ

  • 1. Why is Groove Car Wash a cashless, card-only facility?

    Groove Car Wash has implemented a cashless, card-only system to provide a safer and more efficient experience for our customers. This system reduces the risks associated with handling cash and allows for quicker transactions, ensuring you get back on the road faster.

  • 2. What payment methods are accepted at Groove Car Wash?

    We accept a variety of payment methods to accommodate your needs:

    • American Express

    • Visa

    • Mastercard

    • Google Pay

    • Apple Pay

    • Samsung Pay

  • 3. Are cash payments accepted at Groove Car Wash?

    No, we do not accept cash payments for car wash services. Our facility is fully equipped to handle card and digital payments only.

  • 4. Can I tip the employees at Groove Car Wash?

    Yes, tips for our employees are greatly appreciated and can be given in cash only. Although our services are cashless, we accept cash tips to directly reward our hardworking staff for their excellent service.

  • 6. How do I use Google Pay, Apple Pay, or Samsung Pay at Groove Car Wash?

    To use Google Pay, Apple Pay, or Samsung Pay, simply hold your mobile device near the payment terminal and follow the prompts on your device. Ensure your payment method is set up and your device is unlocked for a smooth transaction.

  • 7. Are there any additional fees for using certain payment methods?

    No, there are no additional fees for using any of the accepted payment methods at Groove Car Wash. We strive to provide a convenient and cost-effective service for all our customers.

  • 8. What if I encounter issues with my payment method?

    If you experience any issues with your payment method, our employees are already at the payment terminal to assist you in selecting a wash and completing your transaction smoothly.

  • 9. Why are cash tips accepted if the facility is cashless?

    Cash tips are a direct and simple way for customers to show appreciation to our employees. This practice ensures that our staff receives their tips immediately and without any processing delays.

  • 10. Who can I contact for more information?

    If you have any further questions or need assistance, please contact our customer service team at info@groovecarwash.com or speak with a manager on-site.

    Thank you for choosing Groove Car Wash! We appreciate your understanding and cooperation with our cashless, card-only system.